[Hiring] Forward Deployed Engineer, Customer Success @Nutrient

Role Description

As a Forward Deployed Engineer (FDE) on our Customer Success team, you'll own a book of customers and act as their technical and strategic partner from day one of onboarding through every stage of their lifecycle with us. This is a consultative, hands-on role that sits at the intersection of Customer Success, Solutions Architecture, and Support.

• Own onboarding, adoption, customer health, and risk mitigation across your portfolio.
• Work in close partnership with Sales to protect and grow each account.
• Roll up your sleeves on the technical work that makes integrations succeed.
• Work primarily with customers using our Web SDK, Document Web Services, and Document Engine.

What You'll Work On...

• Own onboarding and time-to-value.
• Lead technical onboarding tailored to each customer's platform, use case, and integration complexity.
• Set technical and business milestones together, and drive customers to their first successful integration faster.
• Own adoption and customer health.
• Manage a portfolio of accounts, tracking health using both business and technical signals.
• Own risk and retention.
• Identify risk early and build mitigation plans that include concrete technical interventions.
• Partner with Sales on growth.
• Surface and qualify expansion and upsell opportunities using technical discovery.
• Be the customer's technical advisor.
• Run technical discovery into each customer's stack, deployment model, and integration requirements.
• Enable and advocate.
• Deliver targeted demos and technical enablement sessions and POCs on the fly.

Qualifications

• 2+ years in a customer-facing technical role.
• Technical fluency: comfort reading code examples, making REST API calls, and working in a terminal or IDE.
• A consultative mindset: running real discovery and giving prescriptive guidance.
• Excellent written and verbal communication.
• A bias toward action and strong follow-through.

Bonus

• Experience with document, content, or developer-tooling SDKs.
• Familiarity with common web stacks and integration patterns.
• Exposure to working alongside Sales on expansion or renewals.

Who Thrives Here...

• Collaborators: prioritize team success over ego.
• Hungry Learners: rapid learning fuels progress and career growth.
• Curious Thinkers: dig deep to uncover the “why.”
• Self-Starters: take action without waiting for direction.
• Owners: take responsibility for solutions and outcomes.
• Doers: energized by progress and eager to tackle challenges.

Why You'll Love Working Here...

• Real technical ownership: running technical discovery and building POCs.
• Cross-functional influence: work at the intersection of CS, Solutions Architecture, and Support.
• Fully remote and async-first: minimal meetings and strong writing culture.
• Mission-critical product: trusted by 15%+ of the Global 500 across 80+ countries.
• Strong growth trajectory: ARR grown from $28M to $49M over the past two years.
• Competitive compensation and an annual global retreat.

Company Description

Nutrient believes in equal opportunity. We employ people from many cultures and countries, celebrate diversity, and are committed to building a team that represents a variety of backgrounds, skill sets, and perspectives.