[Hiring] Finnish Speaking Netflix Customer Experts @Mercier Consultancy Group

Role Description

We are currently sourcing candidates for the Finnish Speaking Netflix Customer Experts position in Greece, representing a global leader in the streaming platforms industry. This role offers the perfect chance to advance your career while enjoying the sun-drenched beauty of Southern Europe, specifically through these sought-after Finnish-speaking jobs.

• Provide world-class customer support to Finnish-speaking subscribers regarding their streaming platforms accounts.
• Troubleshoot technical issues related to video playback, device compatibility, and connectivity.
• Offer personalized content recommendations to enhance the subscriber's experience on the streaming platform.
• Resolve billing queries and manage subscription account settings with high attention to detail.
• Maintain a high level of customer satisfaction by delivering efficient, friendly, and professional communication.
• Document customer interactions accurately within the CRM to improve service quality across the platform.
• Stay updated on the latest streaming technology and service updates to provide expert assistance.

Qualifications

• Native or fluent Finnish (spoken and written).
• Good command of English for internal training and company documentation.
• Valid EU passport (mandatory) to work in Greece.
• Proven passion for entertainment and the streaming platforms industry.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to thrive in a multicultural, dynamic team environment.

Benefits

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary bonus).
• Monthly Performance Bonus based on your excellence.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Fully Paid Professional Training on streaming technology.
• Private Health Insurance and additional benefits.
• Relocation support for those pursuing jobs in Greece.
• And Much More...

Company Description

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional international living experiences.