[Hiring] Field Support Specialist @Eyebot

Role Description

Eyebot is seeking Field Support Specialists to serve as a local presence for our kiosk network across Missouri and Nebraska. In this role, you will:

• Visit retail locations on a regular cadence to check in with store staff.
• Assess how our kiosks are performing in the field.
• Provide hands-on training and encouragement to associates.
• Maintain strong relationships with retail partners and drive kiosk utilization across your territory.

This is a 1099 independent contractor engagement covering three regional territories, each with six to seven store locations. Reliable transportation is required, as some circuits involve several hours of regional drive time between locations.

The Northwest Missouri & Nebraska territory will cover stores in Lincoln, St. Joseph, Kansas City, and Clinton.

You will visit each assigned store location in person approximately once per month, plus a brief weekly phone check-in with most locations to stay connected between visits. Expect roughly 12.5 to 15 hours of work per week depending on territory, factoring in store visits, drive time, phone check-ins, and travel planning.

Your first few weeks will include onsite training at Eyebot's Boston headquarters, followed by ride-alongs with current Field Support team members before you begin independent store visits in your territory.

Qualifications

• Experience in retail, field sales, brand ambassador, or customer-facing roles.
• Strong interpersonal skills - comfortable walking into a store, introducing yourself, and building rapport quickly.
• Ability to work independently and manage your own schedule and visit cadence without close supervision.
• Clear written and verbal communication - able to relay field observations in a useful and actionable way.
• Reliable access to transportation within Missouri.

Requirements

• Prior experience working with consumer technology products, health and wellness brands, or optical/vision care.
• Background in field operations, territory management, or retail training.
• Comfort with basic technology - able to troubleshoot common kiosk questions or escalate issues appropriately.

Benefits

• Competitive contractor rate - hourly rate of $30-40/hr; commensurate with experience.
• Flexible scheduling within visit cadence requirements.
• Clear onboarding and training provided by the Eyebot team before your first store visit.
• The opportunity to represent a technology that is improving access to vision care for everyday people.