[Hiring] Expert Customer Success Manager @Deutsche Telekom

Role Description

As a "Customer Success Manager," you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by TCP to the customer and the contract result internally. This includes the following interesting and complex tasks:

• Strategic influence and development of the existing business of the assigned TCP customers to increase the value added for the customer and the sales for the TCP.
• Comprehensive advice to customers regarding the first-time use of the TCP or the ongoing optimization of cloud usage (consumption push, upselling).
• Active participation in the respective vertical squad of TCP.
• Avoiding "churn" through proactive analysis and management of TCP customers.
• Supporting the ongoing optimization and further development of the customer success management of TCP.
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of TCP.
• Ensuring customer satisfaction.
• Participation in the planning and forecasting processes.
• Transferring customer requirements to the TCP impediment and demand process.
• Supporting the further development of cloud handling support.

Qualifications

• Certifications required for the position:
  • OTC Practitioner certification or comparable AMIGO Hyperscaler certification.
  • Agile methods such as Scrum, Kanban, DevOps or comparable certifications.
• Certifications recommended for the position:
  • DevOps Foundation.
  • OTC Architect.
• Completed degree in computer science, engineering or comparable training or further education.
• Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
• Top knowledge and experience in the field of AI.
• Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
• Strong knowledge of market-relevant cloud ecosystems and experience with partners.
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
• Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
• High resilience, adaptability to dynamically changing processes/startup mentality.
• Very good technical understanding of standardized service provision through platforms.
• Detailed knowledge of the processes and structures in your own company.
• Experience in international cooperation with Local Business Units and NatCos.
• High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
• Fluent written and spoken German and English.
• Willingness to travel nationally and internationally.

Benefits

• Be part of Europe’s biggest sovereign public cloud.
• Work on innovative cloud solutions that are shaping the future.
• Collaborate with a vibrant, dynamic, and international team that thrives on creativity, excellence, and customer satisfaction.
• Grow your career in an environment committed to learning, development, and expanding your skillset.