[Hiring] Executive Concierge @MASALTO Capital

Role Description

We are looking for a dynamic and service-oriented Executive Concierge to join our Guest Services team. This is a fully remote position. The Executive Concierge will support guests throughout their entire reservation and stay experience by responding to inquiries via email, phone, chat, and internal platforms, ensuring every interaction is professional, efficient, and aligned with our commitment to exceptional guest service. The ideal candidate is passionate about hospitality, enjoys helping people, and is proactive in anticipating guest needs and resolving issues.

Responsibilities

• Guest Communication & Support
  • Respond promptly and professionally to guest inquiries via phone, email, chat, and ticket systems using tools such as Aircall, Guesty, and HubSpot.
  • Provide clear information about reservations, services, and property details.
  • Address guest questions, concerns, or requests in a timely and effective manner.
  • Maintain a high level of guest satisfaction through excellent communication and follow-up.
• Booking Cycle Support
  • Guide guests through the full reservation process and assist them with booking inquiries.
  • Understand guest needs and recommend the most suitable accommodation options.
  • Assist with modifications, extensions, cancellations, and other reservation-related requests.
• Concierge & Guest Experience
  • Share local recommendations and useful information to enhance the guest experience.
  • Assist guests with additional services or special requests whenever possible.
  • Anticipate guest needs and proactively offer solutions to improve their stay.
  • Coordinate with internal departments to ensure guest requests are handled efficiently.
• Performance & Collaboration
  • Work closely with internal teams to ensure smooth operations and excellent service delivery.
  • Maintain accurate records and communication through company tools such as CRM, HubSpot, Guesty, and Basecamp.
  • Contribute to achieving KPIs related to guest satisfaction, response times, and service quality.
  • Participate in team meetings, training sessions, and continuous improvement initiatives.

Qualifications

• Experience in hospitality, customer service, corporate housing, reservations, concierge services, or related fields.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Proficiency in Google Workspace, HubSpot, CRM systems, and online communication tools.
• Strong organizational skills and attention to detail.
• Ability to work rotating schedules, including weekends and holidays.
• Ability to work independently in a remote environment.
• Reliable internet connection and a professional work-from-home setup.
• Advanced English is required.

What We’re Looking For

At Corporate Stays, we value personality, attitude, and a service-oriented mindset as much as experience. We are looking for someone who is passionate about hospitality, enjoys creating memorable guest experiences, and thrives in a fast-paced, collaborative environment. If you believe you can deliver exceptional service and make guests feel supported throughout every stage of their stay, we would love to hear from you.