[Hiring] Evaluation Specialist @Celerity Fiber

Role Description

We are looking for a bilingual (English/Spanish) Evaluation Specialist with strong sales skills and excellent communication abilities to join one of our client's teams. In this role, you will contact prospective clients who have expressed interest in legal assistance related to employment law and/or workers' compensation cases in California. Your primary responsibility will be to:

• Assess each case for eligibility.
• Address client questions and concerns.
• Explain the legal process.
• Guide qualified clients through the retainer agreement signing process.

Once the retainer agreement has been signed, clients will complete the intake form independently through a secure online link. If a client requires assistance during the intake process, you will transfer the call to an Intake Specialist. This is a client-facing position that requires empathy, professionalism, and confidence in handling sensitive conversations while conducting legal intake pre-qualification without providing legal advice.

Qualifications

• Minimum of 2 years of sales experience, preferably in a high-volume environment.
• C1 English proficiency (required).
• Bilingual in English and Spanish.
• Minimum typing speed of 45 words per minute (WPM).
• Excellent verbal communication and active listening skills.
• Strong ability to build trust and overcome objections.
• Ability to explain complex information in a clear and simple manner.
• Basic computer proficiency and experience using CRM platforms.
• Comfortable working in a metrics-driven environment.
• Ability to thrive in a fast-paced, results-oriented workplace.

Requirements

• Successful validation of C1 English proficiency.
• Completion of a typing test with a minimum score of 45 WPM (required).

Benefits

• COP 2,500,000 per month, plus the opportunity to earn up to COP 500,000 in performance-based bonuses.
• Remote work opportunity.
• Monday through Friday schedule, 42 hours per week.
• 1-hour lunch break and two 10-minute breaks.