[Hiring] Epic Ascent Guest Experience Concierge @Vail Resorts

Role Description

We’re building something new to redefine the ski and snowboard private lesson experience through Epic Ascent, an elevated, premium service designed to deliver a guest’s best day on the mountain. Epic Ascent is built around the belief that extraordinary mountain experiences don't happen by accident. They are thoughtfully designed, personalized, and expertly delivered.

The Epic Ascent Concierge Agent is the cornerstone of that experience. As a dedicated concierge and trusted advisor, this role develops meaningful relationships with guests, understands their goals and preferences, and coordinates every detail of their visit. From pre-arrival planning through on-mountain support, the Concierge Agent ensures guests experience the full value of Epic Ascent, delivering a seamless, elevated journey that feels effortless, personalized, and uniquely tailored to them.

The Epic Ascent Concierge Agent is a concierge-focused professional within the Product Sales & Services Department, delivering elevated guest experiences through personalized support, operational coordination, and exceptional service for ski and snowboard school guests. Acting as a central resource for guests, instructors, and resort partners, this role coordinates private lessons, specialty experiences, guest communications, and day-of logistics to ensure a seamless and memorable experience from booking through departure.

By partnering across departments, managing complex guest needs, and providing proactive solutions in a dynamic environment, the Advanced Concierge Agent delivers premium service that reflects Vail Resorts' commitment to Epic Service and an Experience of a Lifetime.

Qualifications

• 3-5 years relevant experience; preferred as a concierge or in a hospitality setting.
• Demonstrated ability to deliver personalized, high-touch service, building trust and creating memorable experiences for premium guests.
• Ability to anticipate guest needs, manage multiple requests simultaneously, and seamlessly coordinate across departments to ensure a frictionless experience.
• Strong verbal and written communication skills with the ability to engage guests, influence partners, and serve as a trusted single point of contact from booking through departure.
• Strong attention to detail and high work standards in support of accurate, flawless delivery.
• Remote role, preferred location within a commutable distance to Vail and Beaver Creek.
• Previous experience working remotely and navigating multiple technology platforms to perform work is preferred.

Requirements

• Starting Wage: $24.00/hr - $27.23/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: No

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons.
• MORE employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Full Time roles are eligible for the above, plus:
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours).
• Free ski passes for dependents.
• Critical Illness and Accident plans.
• Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states in which we currently operate.