[Hiring] Enterprise Implementation Manager @Coursera

Role Description

As an Enterprise Implementation Manager, you will join the Coursera + Udemy Professional Services team to manage onboarding projects for our Enterprise clients. You will work in close partnership with Customer Success to lead newly signed customers through a structured 8-12 week onboarding journey, from initial platform configuration and integration through to early adoption and handoff to their Customer Success Manager. In addition to delivering exceptional onboarding experiences, you will contribute to shaping the practice itself and helping elevate the quality and consistency of the team's work.

Qualifications

• 4+ years experience in a customer-facing onboarding, implementation, or consulting role within a SaaS environment, with a track record of leading engagements with customers.
• Demonstrated ability to manage multiple concurrent senior-level customer engagements with minimal oversight, navigating ambiguity and competing priorities effectively.
• Strong communication and facilitation skills, with experience engaging and influencing stakeholders at all levels of an organization.
• A technically curious mindset, with a willingness to develop fluency in platform tools and help customers navigate concepts such as single sign-on (SSO) and analytics.
• A proven ability to connect onboarding outcomes to broader business goals, including retention, expansion, and renewal.
• Experience contributing to the development of onboarding methodologies, playbooks, or team-wide processes.
• A collaborative approach to cross-functional work, with the ability to influence without authority across Sales, Customer Success, and Product teams.
• A genuine passion for learning and development, and for helping organizations build a culture of continuous growth.
• Additional language fluency, especially French, Spanish, Arabic or German, is a bonus.

Requirements

• Lead end-to-end onboarding engagements for Coursera and Udemy’s most strategic newly signed customers, serving as a trusted advisor and primary point of contact throughout the 8-12 week journey.
• Develop and tailor onboarding plans that connect customer learning goals to measurable business outcomes, ensuring a strong foundation for long-term success.
• Deliver strategic consultations alongside hands-on training and product walkthroughs for administrators and end users, including guidance on platform configuration, analytics, and integrations such as SSO.
• Manage complex, multi-stakeholder onboarding engagements, proactively navigating competing priorities, cross-functional dependencies, and organizational change.
• Ensure a seamless, well-documented transition to the assigned Customer Success Manager, equipping them with the insights needed to drive ongoing retention and growth.
• Contribute to the evolution of Coursera + Udemy's onboarding methodology, including the development of scalable playbooks, frameworks, and best practices.
• Capture and synthesize voice-of-customer insights to inform product development, service improvements, and broader go-to-market strategy.

Benefits

• Competitive, zone-based pay aligned to your location, experience, and role level.
• Comprehensive health and wellness benefits.
• Bonus and RSU equity programs.
• Global perks designed to help you grow and thrive wherever you are.