[Hiring] Technical Support Specialist @Samsara

Role Description

You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers.

Qualifications

• Fluency in German
• Bachelor’s degree or higher in a technical discipline (e.g., Computer Science, Engineering, Networking) or equivalent experience.
• 3+ years of experience in a technical product support or specialist role, preferably within SaaS, IoT, or networking environments.
• Proven track record of handling complex technical escalations and collaborating across departments to resolve advanced customer issues.
• An understanding of networking concepts (e.g., TCP/IP, VPNs, DNS), cloud-based architectures, and hardware troubleshooting.
• Foundational knowledge in Artificial Intelligence.
• Demonstrated ability to mentor and guide junior team members.
• Experience leading projects or initiatives aimed at improving operational efficiency and customer satisfaction.
• Analytical mindset with a proactive approach to identifying, troubleshooting, and resolving both technical and process-related challenges.
• Exceptional organizational skills to manage multiple escalations, prioritize workload effectively, and meet critical deadlines.

Requirements

• French Fluency is a plus.
• General knowledge about electrical circuits, GPS, and telematics.
• Familiarity with networking protocols, APIs, and diagnostic tools is highly desirable.
• Proficiency in using diagnostic tools, APIs, and scripting (e.g., Python, Bash) to automate troubleshooting and issue resolution.
• Advanced certifications (e.g., CCNA, AWS Certified Solutions Architect) are a strong plus.
• Experience integrating and troubleshooting third-party applications and systems with APIs and webhooks.
• Familiarity with Slack and Google Workplace applications (Gmail, Google Docs, etc.).
• Availability to work flexible hours, including nights and weekends, and provide on-call support as needed for high-impact customer cases.

Benefits

• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.