[Hiring] Eligibility Question Form Assistant @HRS Talent Solutions

Role Description

A preliminary inquiry is useful only when the right team has enough information to review it. In this remote role, you would:

• Check online question forms for completeness.
• Ask for missing factual details using approved language.
• Route the submission to the appropriate reviewer.
• Not determine eligibility, interpret regulations, or tell an applicant that a service or benefit has been approved.

The role rewards accuracy more than speed alone. Key responsibilities include:

• Reading assigned web forms and comparing them with the applicable checklist.
• Identifying missing answers without judging the merits of the inquiry.
• Asking concise follow-up questions through the approved online channel.
• Connecting incoming replies and attachments to the original submission.
• Marking records as received, awaiting information, or ready for review as instructed.
• Keeping customer-facing messages professional and easy to understand.
• Sending unclear or urgent exceptions to the designated reviewer.
• Recording the next owner when the form leaves intake.

Qualifications

• Previous customer service or office administration experience can help, but is not essential.
• Ability to learn a browser-based system and communicate clearly in writing.

Requirements

• Ability to check the correct guide for each type of form.
• Follow the employer's privacy instructions when handling sensitive information.
• Report which required fields are frequently missed.

Benefits

• Remote position.
• Flexible hours, may be part-time or full-time.

Application process

An application can highlight careful reading, forms, email replies, or respectful questions when details are missing. If your experience is limited, describe how you checked information before passing it to someone else. Familiarity with a particular intake platform is not required.