[Hiring] Ecommerce Customer Support Representative @Unity Communications

Role Description

We’re seeking a highly motivated and experienced customer service professional to handle inbound inquiries via phone, email, and chat. This is a contract remote role (40 hours/week), you must be based in California for time zone alignment.

• Handle customer inquiries and support requests via phone, email, and live chat
• Assist customers with order questions, returns, product information, and general support
• Process and update orders in Shopify
• Communicate clearly and professionally in writing and over the phone
• Accurately complete tasks using Adobe Acrobat, Microsoft Office, and other systems

Qualifications

• Minimum 3–4 years of customer service experience in a call center or similar setting
• Excellent verbal and written communication skills
• Strong computer literacy and ability to multitask across platforms
• Ideally, experience with tools like Shopify, Microsoft Office, Adobe Acrobat, email platforms, and other digital systems
• A friendly, problem-solving attitude and a self-starter mindset
• Quiet, professional home work environment and reliable internet connection
• To ideally work PST hours initially as they ramp up and then move to CST