[Hiring] Customer Support & Enrollment Representative @AIL

Role Description

As a Remote Benefits Representative, you'll meet with clients virtually through Zoom and phone appointments to discuss available benefits and coverage options. You'll learn about each client's needs, explain available solutions, answer questions, assist with enrollment, and provide ongoing service throughout the client relationship. This is a client-facing insurance role with a sales component, making it a strong fit for professionals who enjoy helping people while being motivated by performance-based opportunities.

What You'll Do

• Client Support & Benefits Education
  • Conduct scheduled virtual appointments through Zoom and phone
  • Learn about individual and family protection needs
  • Explain available life, accident, and supplemental health insurance benefits
  • Answer questions regarding coverage options and policy features
  • Provide needs-based recommendations
  • Guide clients through applications and enrollment
  • Assist with required documentation
  • Provide ongoing policy and client support
• Relationship Management
  • Build long-term relationships through professionalism and exceptional service
  • Maintain consistent communication before and after enrollment
  • Assist clients with policy reviews and service questions
  • Help with beneficiary and policy information updates when applicable
  • Provide timely follow-up
  • Maintain accurate digital client records
  • Deliver a positive client experience throughout the relationship
• Professional Development
  • Participate in virtual onboarding and training
  • Attend ongoing coaching and development sessions
  • Strengthen communication, presentation, and customer service skills
  • Develop product and industry knowledge
  • Collaborate with a supportive virtual team
  • Participate in leadership development opportunities
  • Maintain applicable company and industry standards

Qualifications

• Strong verbal and written communication skills
• Excellent interpersonal and relationship-building abilities
• Customer-focused, service-oriented mindset
• Active listening and problem-solving skills
• Positive attitude and willingness to learn
• Professionalism, reliability, and integrity
• Self-motivation and accountability
• Strong organization and time management
• Comfort working independently from home
• Confidence using Zoom and other virtual communication tools
• Coachability and openness to feedback
• Desire for continuous personal and professional growth

Requirements

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable meeting clients virtually
• Be willing to complete required training
• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Benefits

• 100% Remote Work
• Flexible scheduling
• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Performance recognition programs
• Comprehensive training and mentorship
• Medical reimbursement program
• Company-supported life insurance
• Union-supported work environment
• Incentive travel opportunities