[Hiring] Patient Support Center Representative @UnitedHealth Group

Role Description

This position is Remote in Eastern, Central, and Mountain Time zones. You will have the flexibility to work remotely as you take on some tough challenges.

Primary Responsibilities:

• Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance.
• Meet department standards to adherence metric, evaluated daily.
• Consistently exhibit behavior and communication skills that demonstrate Optum's commitment to superior customer service.
• Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines.
• Provide services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate.
• Assist other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and/or document patient issues.
• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures.
• Utilize Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs.
• Translate oral information into concise and accurate written documentation per guidelines.
• Assist new or potential members in the choice of PCP and supply general information about medical group.
• Page clinicians and assist Telehealth Nurses as necessary (e.g., arranging DME, transportation, and HH).
• Data enter PCP changes into the system and process paperwork as necessary.

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of experience working in a customer service-based role
• Ability to demonstrate proficiency with using Microsoft suite and other systems, including navigating multiple chat channels within Microsoft Teams
• Ability to type at the speed of 40+ WPM
• Ability to work full-time (40 hours/week) Monday - Friday, with flexibility to work any of the 8-hour shift schedules during normal business hours of 9:00 am - 6:30 pm PST

Requirements

• 1+ years of experience with working in a healthcare setting
• 1+ years of experience in a call center environment
• Experience with working in a virtual environment
• Experience in working with multiple computer screens while speaking to customers
• Bilingual Fluency in English and Spanish

Benefits

• 5 weeks of paid on-the-job training
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (subject to eligibility requirements)
• Hourly pay ranging from $16.00 to $29.00 per hour based on full-time employment

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.