[Hiring] Digital Banking Support Representative @Climate First Bank

Role Description

We’re seeking a FT Digital Banking Support Representative to be on the front lines of delivering exceptional support, serving as the first point of contact for digital banking clients and resolving Tier 1 inquiries with speed and care. You’ll:

• Guide customers through online banking tools.
• Troubleshoot access issues.
• Support a seamless digital onboarding experience.
• Collaborate across teams.
• Manage inbound and outbound communications.
• Contribute to deposit growth.
• Assist with new account openings when needed.

Success in this role means bringing energy to every interaction, driving digital adoption, and delivering a standout client experience that meets key performance and satisfaction goals.

Qualifications

• Progressive experience in a client-centric, high-volume role, ideally in a remote environment.
• Proven, consistent achievement of business growth goals and financial targets.

Requirements

• Respond to Tier 1 inbound calls and emails for online banking access, login assistance, digital application issues, and general account inquiries.
• Provide Tier 1 technical support and basic troubleshooting for mobile and online banking platforms.
• Deliver timely, solution-oriented customer service across inbound and outbound interactions.
• Identify cross-sell opportunities and conduct outbound calls to support deposit growth and non-interest income.
• Assist with overflow requests to open new consumer deposit accounts and establish customer profiles.
• Support marketing campaigns and digital banking initiatives.
• Maintain accurate documentation of customer interactions and call records within the CRM system.
• Verify submitted information during digital onboarding to ensure compliance with bank policies and guidelines.
• Monitor and achieve performance metrics including First Call Resolution, Customer Satisfaction, and Cross-Sell Conversion Rate.
• Adopt a commitment to environmental, social, economic, and racial justice.
• Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
• Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations.
• Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

Benefits

• 100% employer-paid health coverage for employees; employer contribution for dependents.
• Medical, Dental & Vision Insurance.
• Health Savings Account (HSA).
• Free Telemedicine access via Teladoc.
• 401(k) with 6% Employer Match — No Vesting Period.
• Employee Stock Options.
• Exclusive Employee Banking Perks.
• 0% Financing for Employee Solar Loans.
• Employee Only Mortgage Product with exclusive interest rates and terms.
• 0% Financing for Eligible Electric Vehicles (EVs).
• Referral Incentives.
• Generous Paid Time Off: 2–4 Weeks of Vacation based on officer level plus additional tenure-based time.
• 64 Hours of Paid Sick Time for all full-time employees.
• Company-Paid Life Insurance.
• Short- & Long-Term Disability Insurance.
• Voluntary Life, Accident & Critical Illness Coverage.
• Employee Assistance Program (EAP) with free counseling, legal, and financial services.

Company Description

At Climate First Bank, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking.

With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them.

Under our Holding Company, Climate First Bancorp, we are also powered by OneEthos, which operates at the intersection of fintech and traditional banking to expand access to inclusive, values-driven financial services.