[Hiring] Dutch Speaking Transportation Customer Expert @Mercier Consultancy Group

Role Description

We are currently seeking dedicated professionals for the Dutch Speaking Transportation Customer Experts position in Greece. If you are passionate about logistics and service excellence, this role offers a unique opportunity to join one of the most exciting Dutch-speaking jobs in the industry, while enjoying the vibrant lifestyle that only jobs in Greece can provide.

Key Responsibilities

• Provide high-quality support to clients within the international transportation and logistics sector.
• Manage inquiries regarding shipments, delivery tracking, and complex route coordination via phone, email, and chat.
• Ensure seamless communication between transport providers and end-users to maintain service excellence.
• Troubleshoot and resolve transportation-related issues with speed, empathy, and technical proficiency.
• Maintain detailed records of client interactions in line with global logistics standards.
• Collaborate with international teams to optimize customer satisfaction scores within the transportation industry.
• Uphold the premium service values expected of our clients in the logistics and transport sector.

Qualifications

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Strong command of English for internal collaboration.
• A passion for logistics, travel, or the transportation industry.
• Exceptional problem-solving skills and a customer-centric mindset.
• Willingness to relocate to Greece and embark on a new professional adventure.

Benefits

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Fully Paid Training.
• Comprehensive Health Insurance.
• And Much More...

Company Description