[Hiring] Dutch Speaking Customer Expert @Mercier Consultancy Group

Role Description

We are seeking a dedicated professional for the Dutch Speaking Customer Expert for bol position in Greece, representing one of Europe’s largest online retail platforms. This is an exceptional opportunity to advance your career within the retail industry while enjoying the vibrant lifestyle of southern Europe.

• Provide world-class customer support for bol, the premier retail platform, via phone, email, and chat.
• Assist customers with order tracking, returns, and navigation of the online retail ecosystem.
• Resolve complex inquiries regarding retail product specifications and account management.
• Maintain high levels of customer satisfaction, upholding the reputation of a leading e-commerce brand.
• Collaborate with international teams to optimize retail service workflows and customer experiences.
• Contribute to internal performance metrics focused on efficiency and quality in retail support.
• Handle sensitive retail transactions and inquiries with precision and professionalism.

Qualifications

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in retail, customer service, or a related sector is highly desirable.
• Strong digital literacy and ability to navigate online retail tools and platforms.
• Excellent communication skills with a focus on problem-solving.
• Ability to relocate to Greece to fulfill this Dutch-speaking job requirement.

Benefits

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Career development opportunities within the European retail market.

Company Description

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and global industry leaders. We specialize in connecting high-caliber professionals with exclusive opportunities in the BPO and retail sectors, ensuring excellence at every stage of the recruitment journey.