[Hiring] Dutch-Speaking Customer Advisor @Ignite

Role Description

Step into the world of secure digital finance and global ecommerce! We are currently seeking an engaging, service-oriented Dutch Customer Experience Specialist to become the dedicated ambassador for Dutch-speaking account holders and businesses representing a legendary online payments pioneer. In this dynamic role, you will guide customers through transaction inquiries, account security protocols, digital wallet features, and platform guidelines—ensuring each interaction embodies world-class support and supreme brand reliability.

Qualifications

• Native or near-native Dutch proficiency (C1/C2 level)
• Intermediate-to-advanced command of English (B2 level)
• Established residency in Portugal with fully verified local documentation (NIF, NISS, and legal right to work)
• Reliable, high-speed broadband internet connection suitable for remote digital communication
• Previous working experience in client assistance, financial care desks, or e-commerce support
• Exceptional listening skills and genuine empathy
• Comfort operating multiple digital tools simultaneously
• Methodical, detail-oriented work ethic

Requirements

• Promptly handle incoming inquiries via voice calls, electronic mail, and digital messaging from Dutch clients, delivering swift and secure resolutions
• Support users with troubleshooting digital transaction flows, security verification, and general account queries
• Maintain immaculate records by logging all customer dialogues, updates, and case resolutions accurately into our CRM databases
• Coordinate seamlessly with risk operations and technical back-office units to untangle complex client issues
• Project a polished, highly professional demeanor that reflects the prestigious reputation of an iconic global fintech leader

Benefits

• Fully remote model enabling you to work from anywhere in Portugal
• All necessary IT gear shipped directly to you, including a high-performance PC, specialized headset, and security tools
• Comprehensive, fully paid introductory training, ongoing professional development programs, and an encouraging international team culture focused on well-being

How to Apply

Excited to support a world-class financial technology brand right from your home office in Portugal? Submit your updated CV in English or Dutch today to begin the selection process!