[Hiring] Donation Processor @Superior Virtual Solutions, LLC

Role Description

We are accepting applications from experienced customer-service professionals to support nonprofit fundraising campaigns as remote Donation Processors or Pledge Drive Specialists. This is a 1099 independent-contractor opportunity for dependable individuals who can manage their schedules, follow procedures, maintain accuracy, and meet performance expectations.

• Inbound Calls Only
• All donor interactions are strictly inbound.
• You will not:
  • Make outbound calls
  • Cold-call or contact prospects
  • Solicit donations
  • Generate leads
  • Sell products or services
• Donors call voluntarily in response to active nonprofit campaigns. Your role begins when they call to make a donation or pledge.

• Answer inbound donor calls professionally
• Follow approved scripts and procedures
• Accurately record donation and pledge information
• Confirm donor and transaction details
• Navigate required computer systems during calls
• Protect confidential information
• Follow quality and compliance standards
• Be on time for accepted servicing intervals
• Meet campaign performance expectations

Qualifications

• High school diploma or GED
• At least 6 months of remote customer-service experience or 1 year of onsite customer-service experience
• Strong verbal communication and phone etiquette
• Accurate typing and data-entry skills
• Ability to listen, speak, and navigate systems simultaneously
• Dependability and personal accountability
• Ability to work independently
• Quiet, dedicated workspace

Requirements

• Required:
  • Windows 11 desktop or laptop
  • Minimum 8GB RAM; 16GB recommended
  • Noise-canceling USB headset
  • Reliable wired high-speed internet
  • Direct Ethernet connection
  • Dual monitors are recommended.
• MacBooks, Chromebooks, tablets, Wi-Fi-only connections, and shared or distraction-filled workspaces are not permitted.
• Do not purchase equipment solely to apply. Confirm eligibility and equipment requirements first.

Benefits

• Contract rates typically range from $13–$15 per hour
• Earnings may vary by campaign and performance
• Servicing opportunities may be available across a 24/7 operating schedule
• Contractors select from available servicing intervals
• Contractors are responsible for honoring accepted schedules

Important Contractor Information

• This is a 1099 independent-contractor opportunity, not traditional employment
• Certification is required before servicing
• Certification does not guarantee placement
• Campaigns and available servicing intervals may change
• State, experience, equipment, screening, and program restrictions may apply
• This opportunity is best suited for applicants prepared to complete certification, meet technical requirements, and honor their servicing commitments.

If you are ready to work independently and provide professional inbound donor support, apply now.