[Hiring] Digital Support Representative @Capital Credit Union

Role Description

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting our Digital members who would rather utilize a digital channel(s) instead of the conventional branch transaction. This position is the troubleshooting and response side of Digital Support, being available for quick communication with members and employees.

• Digital banking troubleshooting assistance and setup.
• Member assistance via phone, chat, or secure message within Digital Banking.
• Promotes member advocacy philosophy and emphasizes enthusiastic quality service.
• Concentrates on building member relationships.

Qualifications

• Ability to read, write, and comprehend detailed and technical instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to operate an online computer terminal, including a good working knowledge of Microsoft Office software (Word and Excel), core computer system, DocuSign, and E-Mail.
• Comprehensive knowledge of products, services, and procedures needed to process transactions.
• Ability to concentrate on and pay close attention to detail for over 75% of work time.
• Analytical ability necessary to research and resolve member problems.
• Interpersonal skills necessary to deal effectively with a diverse group of members.
• Ability to exercise a high degree of independent judgment when addressing member concerns.
• Ability to stay in one place or work in a confined area for extended periods of time.

Requirements

• Available to work a shift as early as 7:30am or as late as 6:00pm.
• Frequent use of telephone, computer, webcam, and other office machines.
• Prolonged sitting or standing.
• Frequent mental and visual concentration.
• Potential to work from home, contingent upon supervisor approval.

Company Description

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.