[Hiring] Dealer Warranty Support Representative @Trane Italia

Role Description

As a Dealer Warranty Support Specialist, you will be the go-to expert for all warranty-related inquiries and issues. You will play a crucial role in assisting our dealers and customers, ensuring they have a seamless and positive experience with their warranty needs. This position involves significant customer interaction through various means, including phone calls, texts, and electronic requests. It requires effective communication skills and the ability to manage a high volume of inquiries across multiple channels.

• Serve as the go-to expert for dealers and customers on all warranty-related inquiries, claims, and support.
• Review, process, and manage warranty claims and order requests submitted by dealers and technicians.
• Stay up-to-date on warranty processes, policies, and procedures for Residential, Commercial, and Supply warranties.
• Collaborate with internal teams to resolve warranty issues promptly and effectively.
• Provide support to Trane Technologies employees by addressing warranty inquiries and facilitating claim filing processes.
• Help to provide detailed documentation of troubleshooting steps and resolutions.
• Maintain a comprehensive understanding of warranty terms, processes, and procedures.
• Maintain professional and effective communication with customers, dealers, and internal support teams.
• Stay informed on common warranty trends to assist customers and internal teams.
• Identify and resolve discrepancies in warranty claims.
• Assist customers in identifying the correct warranty parts and process claims efficiently.
• Keep current on Trane and American Standard product and parts.
• Build a relationship between customers, supply stores, and Warranty admin teams.
• Communicate with customers through various channels to address inquiries and resolve issues efficiently.

Qualifications

• Associates degree or equivalent preferred; 3-5 years’ experience in customer service or warranty support required.
• Demonstrated ability to efficiently use Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.
• Experience with Salesforce, warranty management system and/or retail point-of-sale applications is highly desired.
• Understanding of warranty policy and procedures is preferred.

Requirements

• Strong commitment to providing exceptional customer service.
• Clear and effective verbal and written communication skills.
• Efficiently manage multiple tasks and prioritize workload.
• Ability to analyze issues, identify root causes, and implement effective solutions.
• Familiarity with the products and services offered by the company.
• Meticulous attention to detail.
• Effective teamwork with cross-functional groups.
• Ability to adapt to changing processes, policies, and technologies.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options.
• 401K match, educational and training opportunities through company programs, tuition assistance, and student debt support.

Company Description

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, Trane Technologies is committed to sustainability. Our businesses, including Trane® and Thermo King, focus on putting the planet first.