[Hiring] Dealer Support Liaison @S&P Global Mobility

Role Description

Serve as the first point of contact for dealership partners and internal teams, providing timely and professional support via ticketing systems, email, phone, chat, and video conferencing.

• Troubleshoot and resolve routine product, account, and technical issues, escalating complex issues to appropriate teams when necessary.
• Document customer interactions, troubleshooting steps, resolutions, and escalation details within the ticketing system.
• Develop and maintain knowledge of automotiveMastermind products, processes, and best practices to effectively support customers.
• Build positive relationships with internal and external customers by delivering exceptional service and setting clear expectations throughout issue resolution.
• Contribute to knowledge base articles, FAQs, and internal documentation to improve team efficiency and customer experience.
• Identify recurring customer issues and communicate trends, feedback, and improvement opportunities to internal stakeholders.
• Support company initiatives and continuously seek opportunities to improve processes, customer satisfaction, and operational efficiency.
• Develop a strong working knowledge of automotiveMastermind products, systems, and processes.

Qualifications

• Bachelor's degree or equivalent customer support, technical support, or account management experience.
• Strong customer service and communication skills with the ability to build positive customer relationships.
• Excellent problem-solving and troubleshooting abilities with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning and explaining technical concepts to both technical and non-technical users.
• Experience documenting troubleshooting steps and issue resolution within a ticketing system.
• Working knowledge of Microsoft Excel and related productivity tools.
• Experience working with databases or SQL is a plus.
• Experience with customer support platforms, call center tools, or CRM systems is preferred.
• Automotive industry experience is preferred.
• Strong organizational skills and commitment to maintaining confidential information.
• Demonstrated ability to work independently and as part of a collaborative team.
• Technical proficiency with SQL, LINQPad, CRM systems, support tools, reporting platforms, or similar technologies is preferred.

Requirements

• This is a full-time position.
• Flexible schedule with hours between 8 AM – 8 PM Monday through Friday.
• Holiday and weekend phone coverage on a rotating basis, 9 AM – 6 PM.
• The anticipated annual base salary range for this position is $53,084.00 - $109,089.00.
• Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Benefits

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.
• For more information on benefits, please check out our benefits: Mobility Global Benefits

Equal Opportunity Employer

Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.

Recruitment Fraud Alert

Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.