[Hiring] Dealer Chat Advisor @Conexess

Role Description

Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue. This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationships between the customer and dealership. A typical day would include:

• Answering product questions
• Discussing financial concerns
• Scheduling appointments
• Responding to frustrated customers while taking ownership of each situation and offering a personalized, value-driven solution

Qualifications

• 1-2 years of experience in Customer Service related profession
• Journalism/Creative Writing experience preferred
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication skills
• A positive self-starter with a strong work ethic
• Ability to meet/exceed deadlines
• Organizational skills
• Excellent interpersonal skills
• Strong attention to detail

Requirements

• Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
• Continuously aim to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer
• Be a goodwill ambassador for the company by courteous treatment of all customers
• Provide exceptional service to all internal and external customers
• Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
• Effectively build rapport with customers, dealers, and all team members
• Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
• Effectively and accurately document customer interaction
• Efficiently manage concurrent activities

Company Description