[Hiring] Entry Level Customer Care Advisor @AIL

Role Description

As a Remote Insurance Representative, you'll combine customer service, benefits education, relationship management, and consultative sales.

• Conduct scheduled client consultations through Zoom and phone
• Connect with individuals and families seeking information about available benefits
• Learn about each client's needs, priorities, and financial protection goals
• Explain life, accident, and supplemental health insurance options clearly and professionally
• Answer questions regarding benefits, coverage, and policy features
• Provide needs-based coverage recommendations
• Guide clients through applications and enrollment
• Assist with required documentation

• Build long-term client relationships through trust and exceptional service
• Provide support before, during, and after enrollment
• Conduct policy reviews when appropriate
• Assist with beneficiary updates and policy service requests
• Maintain timely follow-up communication
• Keep accurate digital client records
• Follow applicable company procedures and state requirements

• Participate in structured virtual onboarding and training
• Attend weekly coaching and professional development sessions
• Receive mentorship from experienced leaders
• Strengthen communication, presentation, and relationship-building skills
• Develop product and industry knowledge
• Participate in leadership development opportunities

Qualifications

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Professionalism, reliability, and integrity
• Self-motivation and personal accountability
• Strong organization and time-management skills
• Goal-oriented and solutions-focused mindset
• Ability to work independently from home
• Confidence communicating through Zoom and phone
• Basic computer and virtual technology proficiency
• Coachability and willingness to learn
• Commitment to delivering an excellent client experience

Requirements

• Be 18 years of age or older
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Have reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable conducting virtual client appointments
• Be willing to complete required training
• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Benefits

• Health insurance reimbursement program
• Company-supported life insurance
• Renewal and residual income opportunities
• OPEIU Local 277 representation, where applicable
• Leadership development programs
• Professional conferences and events
• Virtual technology and business resources