[Hiring] Data Facilitator/Customer Service Analyst @TEKsystems

Role Description

Seeking a Data Facilitator / Customer Service Support Analyst to support public health data platform operations and user support activities. This individual will serve as a primary point of contact for Data Hub users, assist with onboarding, user provisioning, access management, ticket resolution, data coordination, and stakeholder communication. The ideal candidate has a Public Health, MPH, Health Informatics, or Data Analytics background and enjoys supporting users while working in a collaborative, mission-driven environment. Preference will be given to newly graduated MPH candidates or public health professionals with a data analysis focus.

Qualifications

• Bachelor's degree required
• MPH, Public Health, Health Informatics, Healthcare Administration, or Data Analytics background preferred
• 1+ years of customer support, user support, or coordinator experience
• Experience with ticketing systems (JIRA, Dynamics, ServiceNow, etc.)
• Experience supporting data users or research stakeholders
• Strong written and verbal communication skills
• SharePoint, Teams, and Microsoft Office experience
• Ability to obtain a Public Trust clearance

Requirements

• Customer support
• Ticket management
• Public health or MPH
• Data management
• Communication Skills

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)