[Hiring] Danish Speaking Zalando Customer Expert @Mercier Consultancy Group

Role Description

We are currently sourcing candidates for the Danish Speaking Zalando Customer Expert position in Greece, a unique role within the fast-paced Retail (Online & Offline) industry. This is one of the most sought-after Danish-speaking jobs available, offering you the chance to support one of Europe’s largest fashion retailers while enjoying a high quality of life through our premium jobs in Greece.

Key Responsibilities

• Act as a brand ambassador for Zalando, providing high-level support within the modern Retail (Online & Offline) sector.
• Assist customers with inquiries regarding online fashion orders, returns, and payment status via phone, email, and chat.
• Ensure an exceptional customer experience that aligns with industry-leading retail satisfaction standards.
• Resolve complex issues regarding online retail transactions with professionalism and cultural sensitivity.
• Collaborate with internal teams to streamline communication for the Danish market.
• Maintain accurate records in the company’s CRM system to monitor trends in customer behavior.
• Stay updated on the latest retail fashion collections and promotions to provide expert guidance to clients.

Qualifications

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• A passion for the Retail (Online & Offline) industry and an interest in fashion e-commerce.
• Excellent communication skills and a customer-centric mindset.
• Comfortable navigating digital tools and providing support in a remote professional environment.
• Ability to relocate for this exciting Danish Speaking Zalando Customer Expert position in Greece.

Benefits

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• And Much More...

Company Description

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with world-leading brands across Europe. We specialize in navigating the global job market to provide career-defining opportunities for multilingual professionals seeking to elevate their careers in dynamic environments.