[Hiring] Customer Support Specialist II @Coinbase

Role Description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency; it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”

Requirements

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows.
• Continuously learn as tools evolve and apply human-in-the-loop practices to deliver business-ready outputs.
• Drive measurable improvements in efficiency, cost, and quality.

Equal Opportunity Employer

Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to:

• Race
• Color
• Religion
• Sex
• Sexual orientation
• Gender identity
• National origin
• Disability
• Protected veteran status
• Genetic information

Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

US Applicants

• View Employee Rights
• Know Your Rights
• E-Verify Notice of Participation

Accommodations

If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.

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Data Privacy & Arbitration

By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .