[Hiring] Customer Support Specialist @Stripe

Role Description

As a Customer Support Specialist at Clerky, you will be the voice of the company to thousands of startup founders, investors, and attorneys. These customers use Clerky to get critical legal paperwork done, often on a tight timeline. Our success is based on word-of-mouth, so we have a strong culture of providing world-class service.

Responsibilities:

• Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout
• Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
• Working with our engineering team to debug software issues our customers encounter
• Using our software to develop and manage new ways for our customers to complete legal paperwork
• Assisting product team by testing new features and bug fixes, and conveying customer feedback
• Spotting trends in customer issues that other team members should be alerted to

Qualifications

• Genuine love for helping people
• High emotional intelligence
• Logical / analytical thinker
• Exceptional written English communication skills, including the ability to write precisely and succinctly
• Extremely detail-oriented
• Comfort with working remotely and independently
• Technologically savvy - you should be confident in your ability to use new software without training
• Appreciation for giving and receiving feedback often (often several times a day)
• Natural internal motivation to constantly strive for excellence in everything you do

Company Description

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

Here at Clerky, we build software to make legal paperwork easier for startups and their attorneys. Recently acquired by Stripe, Clerky is now part of Stripe. We're profitable and growing sustainably. We're the most popular way for high-growth technology startups to form, and are also used by many top-tier startups for hiring and fundraising.