[Hiring] Inbound Customer Service & Rental Booking Virtual Assistant @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. An Atlanta-area storage container rental business is seeking a professional Business Support VA to handle incoming customer calls, rental inquiries, pricing information, and basic booking administration.

• The VA will receive calls forwarded from the company's business telephone line and assist both new prospects requesting rental information and existing customers placing orders.
• All customer communications, records, tasks, lead tracking, customer requests, and follow-ups will be managed and maintained through HubSpot.
• The ideal candidate will bring excellent spoken English, a friendly and professional phone presence, strong organization, and prior customer-service experience.
• The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Qualifications

• Previous inbound customer service or phone support experience required
• Excellent spoken English required
• Experience handling customer inquiries and booking requests strongly preferred
• Strong attention to detail and organizational skills required
• Experience with appointment scheduling or order entry preferred
• Administrative support experience preferred
• Equipment rental or related service-industry experience is a plus
• HubSpot proficiency required or strongly preferred
• Previous CRM management experience, including lead tracking, task management, and customer record maintenance, strongly preferred

Requirements

• Contractors will be required to provide services that align with the following client tasks:
• Inbound Customer Service
• Answer forwarded incoming business calls during scheduled coverage hours
• Identify whether the caller is a prospective or existing customer
• Respond professionally to routine rental questions
• Gather caller details, requested services, and relevant order information
• Direct unusual requests or unresolved questions to management
• Answer inbound calls live whenever possible
• Respond to missed calls, voicemails, and new inquiries within one hour during working hours
• Escalate pricing exceptions, customer complaints, and requests that fall outside established procedures
• Rental Inquiries & Order Support
• Provide approved storage container rental pricing
• Communicate available delivery and pickup information based on company-provided schedules
• Assist with new rental inquiries and existing customer orders
• Record service requests and confirm necessary details
• Relay booking and customer information to the appropriate internal contact
• Provide approved pricing and collect all required information for rental and service requests
• Own follow-up on leads, outstanding quotes, and customer requests through resolution or a confirmed handoff
• Coordinate delivery and pickup scheduling once approved
• Administrative & Scheduling Support
• Maintain organized customer and call records
• Track incoming inquiries, outstanding requests, and follow-ups
• Update scheduling or order information using approved systems
• Assist with basic administrative work during quieter periods
• Maintain accurate notes for unresolved customer matters
• Follow established call-handling and escalation procedures
• Maintain customer records, deal stages, tickets, tasks, and next steps within HubSpot
• Ensure every inquiry, lead, quote, and customer request has a clear status, owner, and next step documented in HubSpot
• Keep all customer communications, follow-ups, and activities current and accurately logged in HubSpot
• Work through outstanding follow-ups and open HubSpot tasks during quieter periods
• Monitor and update customer records to ensure accurate tracking and continuity of service

Benefits

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Work Schedule

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 9:00 AM–5:00 PM EST