[Hiring] Customer Support Specialist @Cherry Technologies, Inc.

Role Description

Cherry is looking for customer-obsessed, high-performing Customer Support Specialists who are passionate about delivering exceptional customer experiences and thrive in a fast-paced, high-growth fintech environment.

As a member of our founding Customer Support team in Turkey, you will work directly with our U.S. team to support Providers and Consumers, resolve complex questions, deliver one-touch resolutions, and build trust through every interaction. This is a unique opportunity to help establish the function in Turkey while growing your career in an international role at a rapidly scaling company. This position requires you to be based in Turkey.

Responsibilities

• Resolve Provider and Consumer inquiries with one-touch resolution while delivering an exceptional customer experience across phone, live chat, email, and SMS.
• Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency.
• Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions.
• De-escalate complex customer situations with professionalism, empathy, and sound judgment.
• Accurately document customer interactions and account-level issues.
• Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness.
• Collaborate across multiple departments to support Cherry's growth and success in a fast-paced, scaling fintech environment.

Qualifications

• Graduated from a top-tier university in Turkey with a degree in Social Sciences, English, or related fields.
• Based in Turkey.
• Strong academic background.
• Excellent written and verbal communication skills in English is a must.
• Willingness to work 40-45 hours per week during operating hours (7:00 AM–4:00 PM Turkey time Monday through Sunday).
• Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality.
• Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries (Voice, Chat, Email and SMS).
• Exceptional ability to prioritize tasks, organize, and pay strict attention to detail.
• Proficiency with Google Workspace and familiarity with AI-powered productivity tools.
• 1+ years of experience in customer support or in a similar customer-facing role is preferred.
• Experience working in a startup environment is preferred.

Benefits

• Monthly net base salary: $1,900 - $2,500.
• Monthly performance bonus: Up to $500 net.
• Total monthly earnings: $1,900 - $3,000 net.
• Comprehensive private health insurance, including dental coverage.
• Stock options as part of our long-term growth plan.
• Remote-first, collaborative, and mission-driven culture.
• Fully covered annual Cherry retreats in Turkey and the U.S.
• Annual professional development and education budget.
• Home office setup budget to support remote work.