[Hiring] Customer Support Specialist @Surgo PTY

Role Description

A rapidly expanding international customer experience company is looking for a fluent Dutch-speaking Customer Support Specialist to join their remote team.

• Provide professional and friendly support to Dutch-speaking customers across multiple channels
• Handle customer enquiries relating to orders, deliveries, product information, refunds, and account support
• Resolve customer concerns efficiently while maintaining a positive brand experience
• Respond to customer interactions via phone, email, live chat, and social platforms
• Ensure all customer records and case notes are updated accurately
• Work collaboratively with internal teams to ensure timely resolutions
• Identify recurring customer issues and contribute ideas for service improvements
• Maintain a high standard of communication and professionalism in every interaction
• Meet individual quality standards and productivity goals

Qualifications

• Fluent in Dutch
• Service-driven professional
• Enjoys helping customers
• Thrives in a fast-paced digital environment
• Passionate about delivering exceptional customer experiences from the comfort of home

Company Description

A rapidly expanding international customer experience company.