[Hiring] Customer Support Specialist @Zexter

Role Description

• Chat & Tickets: Respond to players in live chat, email, and messengers — maintain fast response times, tone, and high-quality communication.
• Payments & Withdrawals: Assist with deposits and withdrawals, investigate stuck transactions, and escalate cases to the payments team.
• KYC (Verification): Support players through the verification process and review documents according to internal guidelines.
• Bonuses & Rules: Explain bonus terms, wagering requirements, and promotions; handle conflict situations.
• Escalations: Record bugs and complex cases, and escalate them to Risk / Payments / Tech Support with full context.
• Feedback: Collect frequent player questions and pain points and communicate them to the team.

Qualifications

• At least 1 year of experience in customer support / customer service in iGaming
• Strong written communication skills and a friendly tone
• Willingness to work in shifts (nights / weekends)
• Ability to multitask across multiple chats simultaneously
• Calmness and attention to detail in conflict situations
• Languages: Portuguese or Russian it's a plus

Benefits

• Employee Benefits & Perks
• Work-Life Balance
• Flexible Working Hours (between 08:00 and 18:00)
• Wellbeing initiatives that promote connection and positive employee experience
• Learning & Development
• Yearly Training Budget
• Ongoing Training Opportunities for professional and personal development
• Career growth opportunities with clear development and progression paths across the organization.
• Time Off & Leave
• Up to 21 Days of Holiday Leave per year
• 5 Days of Sick leave
• Special Leave Days for personal reasons (additional leaves on special occasions such as weddings, condolence, etc)

Company Description

Zexter is an ambitious product building its own technological ecosystem in the iGaming space. We are developing our in-house platform, which is already live and actively operating, as well as expanding our product line, allowing us to adapt quickly to the market and implement innovations at speed.