[Hiring] Customer Support Specialist @Mercor

Role Description

• Investigate talent-reported issues end-to-end.
• Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
• Triage with sound judgment.
• Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
• Surface systemic patterns and product risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
• Communicate with precision, professionalism, and empathy.

Qualifications

• Ability to debug web applications.
• Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
• Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2-5 years of experience supporting customers on such web applications.
• Comfortable with AI systems. Experience with LLMs, agents, or generative models.
• Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
• Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
• Familiarity with modern AI APIs (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.

Requirements

• Contract position.
• Compensation: $25,000–$35,000.
• Location: Remote.
• Commitment: Substantial overlap with Pacific Time (PT/PST).

Application Process

• Upload resume.
• AI interview based on your resume.
• Submit form.

Resources & Support

• For details about the interview process and platform information, please check: Interview Process .
• For any help or support, reach out to: [email protected] .
• Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.