[Hiring] Entry-Level Customer Support Specialist @AIL

Role Description

Looking for an online customer service opportunity where you can work from home, develop valuable professional skills, and help individuals and families understand important benefit options? AO | Globe Life is expanding our virtual team and seeking motivated, dependable, and people-focused individuals to join us as Online Customer Service Representatives.

You'll connect with prospective and existing clients through scheduled virtual appointments, answer questions, explain available benefits, assist with enrollment, and provide continued support. This opportunity combines:

• Customer Service
• Client Support
• Benefits Education
• Relationship Building
• Consultative Insurance Sales

You do not need previous insurance experience to apply. We provide structured training, licensing guidance, one-on-one mentorship, and ongoing professional development to help motivated individuals learn the business.

Qualifications

• Friendly and comfortable speaking with people
• Clear verbal and written communicator
• Strong active listener
• Customer-service oriented
• Professional and dependable
• Patient when answering questions
• Self-motivated
• Organized
• Comfortable managing your own schedule
• Strong problem solver
• Comfortable learning technology
• Able to work independently from home
• Comfortable collaborating with a virtual team
• Coachable and receptive to feedback
• Goal-oriented
• Motivated to learn and grow

Requirements

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional home workspace
• Be comfortable using Zoom and web-based applications
• Be comfortable communicating through phone and video
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Benefits

• Weekly commission payments
• Performance-based bonuses
• Renewal income
• Residual income opportunities
• Leadership compensation for qualifying representatives
• Recognition incentives
• Additional performance-based rewards
• Uncapped Commission Potential