[Hiring] Customer Support Representative @Clair

Role Description

At Clair, your time will primarily be spent on the front lines with our users, assisting them with using Clair from the moment they sign up, and through the entire usage of Clair. You’ll be an internal Clair detective, mediating between our product teams, tech teams, partner teams, and our Clair users, making sure our users are having an amazing customer experience. An ideal candidate has experience providing customer support in a tech environment and is passionate about Clair’s mission, and ready to roll up their sleeves to help our users and improve their lives. We are looking for team members who have an entrepreneurial attitude and are hungry to learn and grow in their careers.

• Answer questions over phone, text and email, acting as a first line of support to our users, providing exceptional customer service in every interaction.
• Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products.
• Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space.
• Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission.

Qualifications

• 2+ years of experience in a customer support role. Tier 2 level support or tech space experience is a bonus!
• 1+ years experience using Zendesk.
• Excellent communication skills (written and verbal) in explaining tough concepts to customers.
• An aptitude for numbers and math - our users' toughest questions are usually around their finances.
• A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them.
• An excitement about joining an early startup in the fintech space and about learning all things EWA.
• A team player, who is ready to work hard and achieve success with the small but mighty team at Clair.

Requirements

• Location: This is a remote position based in the US.
• Compensation: The hourly rate for this role is $21.54. The actual base pay within this range depends on many factors, such as education, skills and experience.
• Clair will only contact candidates from @getclair.com email addresses. We will never ask for payments or sensitive personal information during the hiring process.

Benefits

• Medical, Dental, & Vision Coverage, with option to extend to your family.
• Fully-paid parental leave.
• Company-sponsored 401k, HSA, and FSA.
• Unlimited vacation for salaried roles, generous PTO for hourly roles.
• Work from home setup allowance.
• Access to your earnings every day on Clair.
• Company-sponsored short-term and long-term disability insurance.

Company Description

Clair is an equal opportunity employer and we value diversity at our company. We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.