[Hiring] Customer Support Executive @NielsenIQ

Role Description

The Customer Support Executive will be part of an international team and responsible for providing high-quality customer service to our Polish clients. You will report to the CE Customer Success Lead.

• Support the delivery of Brandbank's core services to customers.
• Provide daily support to Polish customers via the Freshdesk platform, including customer onboarding, ongoing service support, and other customer-related activities.
• Collaborate closely with local sales teams and cross-functional departments to resolve customer issues and ensure service excellence.
• Deliver customer onboarding and training sessions to help customers maximize the value of our services.
• Drive customer satisfaction and contribute to customer retention and renewals.
• Contribute to the development of the Knowledge Base and support automation initiatives across the business.
• Ensure customer queries are resolved through the appropriate Freshdesk channels and within agreed service levels (SLAs).

Qualifications

• Minimum 2-3 years of experience in a customer-facing role, ideally within a B2B customer service environment.
• Native Polish speaker with good English communication skills.
• Good knowledge of Microsoft Office tools.
• Excellent listening, communication and organizational skills.
• Strong administrative and organizational skills with a structured approach to managing multiple tasks and customer requests.
• Good time management skills with the ability to prioritize effectively.
• Flexible, proactive and solution-oriented mindset, with the ability to adapt to changing customer needs and business priorities.
• Team player who builds trusting relationships and collaborates effectively across departments.
• Ability to work against multiple business KPIs, including customer satisfaction and customer success metrics.

Benefits

• Work in a dynamic environment with global companies from the e-commerce sector (FMCG and Pharma).
• Possibility to grow together with the Brandbank team & NIQ structure.
• Work in a highly diverse team, in a relaxed & open atmosphere.
• Benefits & flexible working hours, remote work options.
• Interaction with a variety of internal and external stakeholders including clients and service providers.
• Internal trainings will be provided together with details onboarding agenda.
• Access to learning platforms such as LinkedIn Learning & Degreed.
• Staff and team events.
• Peer-to-peer recognition program to enable feedback sharing and reward your achievements.
• Benefits package: Multisport card, private medical coverage Medicover, life insurance, Benefit platform allowing to purchase cinema, theatre tickets, sport activities etc.
• A possibility to engage in charity.