[Hiring] Customer Support Agent @Giti2c

Role Description

We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues. You will be expected to:

• Act as the main point of contact for customers actively using the product;
• Respond to customer inquiries in a timely and professional manner;
• Provide customer support via email and chat;
• Gain a good understanding of the product to effectively answer customer questions;
• Communicate with other team members to find solutions when needed;
• Escalate inquiries to the relevant departments when required.

(Full training will be provided.)

Qualifications

• Fluent Polish speaker;
• Good communication skills and a customer-oriented mindset;
• Active listening skills, patience, and attention to detail;
• Ability to manage time effectively in a shift-based environment;
• Affinity with technology;
• Previous Customer Support experience is required;
• Previous iGaming experience is a plus;
• English level: B2 for internal communication.

Requirements

• Fully remote role;
• Shift-based position;
• Day shifts only (no night shifts);
• Working days: 4 days on / 2 days off;
• Shifts may include weekends.

Benefits

• Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
• We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
• We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
• You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
• Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
• With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.