[Hiring] Customer Support @Virtual Staff 365

Role Description

They are now seeking to hire a Customer Support (Weekend Support) to ensure resellers and trade partners receive continuous, high-quality assistance outside standard business hours. This role is critical for resolving basic issues, managing orders, and maintaining a seamless customer experience over the weekend.

• Answer and respond to inbound phone calls and emails from B2B resellers and trade partners
• Deliver professional, friendly, and accurate support for all customer enquiries
• Assist customers with order tracking, returns, credits, and basic account questions
• Resolve common issues independently using sound judgment
• Log support tickets and document updates accurately in internal systems
• Escalate complex issues to the weekday team with clear handover notes
• Follow established processes while showing initiative where needed

Qualifications

• Proven experience in a customer support or call centre environment
• Exceptional spoken and written English communication skills for professional B2B phone interactions
• Ability to work independently and manage responsibilities without supervision
• Proficiency with email platforms, basic spreadsheets, and general administrative tools
• Availability to work every: 9:00 AM to 6:00 PM (AEDT) on Saturday, Sunday, and Monday

Requirements

• Prior experience in eCommerce, logistics, tapware, or homewares
• Experience using CRM systems for ticketing and customer management

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Part-time (24 hours/week)
• Annual leaves (after 6th month)
• HMO (after 6th month)
• Christmas Bonus equivalent to 1 month's wage (Pro-rata)