[Hiring] Credit Card Customer Support Specialist @Extend Your Team

Role Description

Responding to customer queries in a timely & effective manner using ZenDesk, Amazon Connect.

• Working with customers to resolve issues related to their account, including payments, statements, bugs, etc.
• Dealing with escalated customers, providing de-escalation pathways, while ensuring their issues are fixed.
• Documenting & logging issues (as well as customer compliments & complaints).
• Part of a 24/7 Customer Support team.

Qualifications

• At least 3 years (and above) of customer service experience with US mortgage and credit card accounts.
• Fluency, clarity, and good diction in English.
• Superb communication, collaboration, and problem-solving skills.
• Proficiency, speed, and accuracy in written communication.
• Great organizational skills & time management abilities.
• Experience using customer and management tools such as ZenDesk, Asana, Amazon Connect.
• Detail-Oriented - we’re a financial services company so being correct about the details matters.
• Bachelor's Degree or comparable work experience in financial services.
• Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between).
• Must be amenable to shifting schedule.
• Must live in the Philippines.

Requirements

• Monthly Rate: Php70,000 - Php100,000.
• $1,000 Sign-On Bonus — Start in November or December 2026!
• Terms and conditions apply.

Benefits

• HMO Coverage — Support for your health and peace of mind.
• $121 USD Monthly Meal Allowance — A little extra to fuel your workday.
• 10 Days of Paid Time Off — Time to recharge and attend to personal priorities.
• Annual Rate Increase — Celebrate your contractor anniversary with a performance-based rate increase.
• Internet Allowance — Extra support to stay connected.
• Work Devices and Accessories Provided — The tools you need to get started.
• December Bonus — A year-end reward for qualifying performance.
• Additional Maternity Leave — Up to 6 weeks of paid leave, separate from your regular PTO.
• Annual rate increases and December bonuses depend on meeting performance requirements and are not guaranteed.
• Maternity leave entitlement depends on tenure.