[Hiring] Client Onboarding Executive @Sleek

Role Description

We are looking for a detail-oriented Client Onboarding Executive to champion speed, accuracy, and compliance in the first critical stage of our clients' journey. Based in the Philippines, you will work independently in a remote environment, driven by a passion for understanding business owners. You are proactive and committed to delivering world-class service to our clients. In this role, you will expand your technical expertise while collaborating with diverse businesses across multiple industries.

Mission

The Client Onboarding Executive ensures a smooth and fast onboarding experience for every new Sleek client. By understanding Singapore’s regulatory requirements and using AI-driven workflows, you will maintain high data accuracy and compliance. Your goal is to quickly turn new sign-ups into fully live entities with speed, precision, and a great client experience.

Outcomes

• Client Journey & Service Delivery
  • End-to-End Onboarding: Own the client onboarding journey, ensuring a tailored and delightful experience that secures long-term retention.
  • Accuracy & Quality: Maintain 100% accuracy in client billings, statutory filings, and adherence to Sleek’s Terms & Conditions.
  • The "Three-Day" Vision: Execute workflows with speed and precision, relentlessly pursuing the goal of less than three business days of "Sleek Time" for client processing. Proactively inform clients in case of roadblocks or any further information needed.
  • Focus on Tangible KPIs: Maintain high CSAT and aim for lowest time to onboard.
• Operational Excellence & Compliance
  • Regulatory Mastery: Apply expertise in ACRA regulations, the Companies Act 1967, and AML/CFT policies to ensure every client is onboarded with absolute compliance.
  • Workflow Efficiency: Organise daily tasks effectively to ensure all deliverables align with scope and tight timelines while maintaining strict client confidentiality. Follow SOP and onboarding processes.
  • AI-Augmented Execution: Utilise Sleek’s automation and AI tools to streamline manual tasks, transitioning toward a 100% efficient, system-driven workflow.
• Collaboration & Growth
  • Continuous Evolution: Participate in a "continuous improvement" loop by providing feedback to management to help refine and simplify processes every month.
  • Stakeholder Support: Collaborate with the Head of Client Onboarding and Team Leader to implement the Sleek Strategic Roadmap and scalable workflows.
  • Problem Solving: Act as a primary point of contact for client queries, resolving requests with precision and escalating complex matters when necessary.
  • Collaboration: Collaborate with Compliance, Corporate Secretary, and Sales to deliver the best experience to the client.

Qualifications

• Recognised degree or diploma in Business Administration or equivalent.
• Ideally experience in client-facing roles, handling sensitive information and complex client matters.
• Hands-on experience with Google Workspace, Microsoft applications, and various productivity software.
• A good understanding of Singapore regulatory compliance (ACRA, AML/CFT) is highly preferred.
• Self-motivated, proactive, and highly organised with a "detail-oriented" approach.
• Ability to thrive in a fast-paced, technology-driven, and VUCA environment.
• Excellent interpersonal and communication skills to effectively support entrepreneurs.

Requirements

• Ownership: Reliability and trust-building within the team.
• Humility: Open-mindedness to feedback and willingness to learn from others.
• Structured Thinking: Ability to show sound judgement in complex situations.
• Data driven: Use of sound data to support strategies and review success.
• Can have tough conversations in a positive way: Proactively addressing difficult situations with kindness.

Benefits

• Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh.
• Flexibility: Work from home 5 days per week and the option to work fully remote from anywhere in the world for 1 month each year.
• Financial benefits: Competitive market salaries, generous paid time off, and eligibility for employee share ownership plan.
• Personal growth: Responsibility and autonomy, with a range of internal and external training programmes.

Company Description

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia, and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes, and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia-Pacific.