[Hiring] Customer Support @Lago

Role Description

We are seeking a reliable, detail-oriented Customer Support Specialist to support Deadlast’s customer communications and day-to-day operations. This role is primarily focused on email-based customer support, order inquiries, and data entry. The ideal candidate is an excellent written communicator who can manage customer requests efficiently, maintain accurate records, and provide a professional customer experience. Shopify experience is a plus, particularly for candidates familiar with order management and ecommerce operations. The role may expand to include SMS support as business needs evolve. Phone support is not required.

Key Responsibilities

• Customer Support
  • Respond to customer inquiries through email in a timely and professional manner
  • Assist with order status, shipping, product, and other routine customer questions
  • Investigate customer issues and provide accurate, helpful responses
  • Follow up on unresolved inquiries and escalate complex issues when necessary
  • Maintain a professional and consistent brand voice
• Shopify & Order Management
  • Review order details and customer information in Shopify or related systems
  • Assist with routine order management and customer account inquiries
  • Identify order discrepancies and flag issues requiring additional attention
  • Maintain accurate customer and order information
• Data Entry & Administrative Support
  • Enter, update, and verify information across internal systems and spreadsheets
  • Maintain organized records of customer inquiries and issue resolutions
  • Complete routine administrative tasks related to customer support
  • Ensure data accuracy and consistency across records
• Workflow & Process Support
  • Follow established customer support procedures and workflows
  • Identify recurring customer issues and communicate relevant patterns to the team
  • Maintain organized support notes and documentation
  • Adapt to new tools, processes, and communication channels as the business grows

Qualifications

• Strong written English communication skills
• Excellent attention to detail and data accuracy
• Strong organizational and time management skills
• Ability to manage multiple inquiries and prioritize tasks effectively
• Professional customer service and problem-solving skills
• Ability to work independently with minimal supervision
• Reliable internet connection, suitable computer, and quiet workspace
• Ability to maintain consistent availability during the agreed working schedule

Nice-to-Haves

• Previous experience in customer support or customer service
• Hands-on experience with Shopify or Shopify order management
• Experience supporting ecommerce businesses
• Familiarity with help desk platforms or shared customer support inboxes
• Experience with spreadsheets and administrative data entry
• Experience creating customer support templates or documenting workflows
• Familiarity with SMS-based customer support

Ideal Candidate Profile

• Detail-oriented and accurate when handling customer information
• Strong written communicator who delivers clear, professional responses
• Customer-focused and solutions-oriented
• Organized and comfortable managing multiple requests simultaneously
• Reliable, proactive, and accountable
• Comfortable working independently in a remote environment
• Adaptable as customer support processes and business needs evolve

Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.
• Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us.
• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.