[Hiring] Customer Support @ModSquad

Role Description

ModSquad is seeking Mod Contractors to join our network!

• Do you have a Phones and Tickets Customer Support background?
• Do you enjoy work-from-home and flexible schedules?
• Our Mods bring super skills, a positive attitude, and a great vibe to project work every day.
• Mods assist and guide customers to the right answers, solve concerns, and are the GPS for customers to understand and optimize the best use of a client's product or services.
• Project gigs are available now and more are on the horizon.

Project Hours (all times Pacific):

• Monday - Saturday: 6:00 AM - 5:00 PM

Orientation Begins: ASAP

Language: English

Qualifications

• Customer service-oriented mods
• Ability to follow a written workflow
• Available weekdays and weekends
• Has a friendly tone (a must!)
• Willingness to adjust for feedback and help the team
• Somebody who needs to take shifts whenever the project is in need of people

Requirements

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Willingness to install MSQ security software and 2FA app on the phone

Company Description

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.

• We work with startups and Fortune 500 companies and everything in between.
• Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about.
• We support over 50 languages in more than 90 countries.
• We’re primarily a remote company so you’ve already seen our/your office.
• If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.