[Hiring] Seasonal Customer Support Representative @RHODES FINANCIAL SERVICES LLC

Role Description

As a Seasonal Customer Support Representative, you’ll be the voice of TaxSlayer, helping customers navigate their tax filing experience with confidence and ease. This is a temporary, work-from-home opportunity during our peak season.

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about product features, pricing, and availability
• Troubleshoot and resolve customer issues, escalating when necessary
• Maintain accurate customer records in the support system
• Collaborate with team members to meet customer needs
• Meet performance goals for response time, satisfaction, and quality
• Stay informed about TaxSlayer products and services
• Follow company policies, including privacy and data protection
• Maintain a quiet, professional home workspace

Bonus Skills? Let Us Know!

• Experienced tax professionals
• Desktop computer tech support specialists
• Bilingual (English/Spanish)

Qualifications

• High school diploma or equivalent; college degree preferred
• Previous customer support or related experience
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to thrive in a fast-paced environment
• Attention to detail and strong organizational skills
• Comfortable using customer support software and systems
• Professional and empathetic in challenging interactions
• Reliable internet connection (minimum 10 Mbps upload / 25 Mbps download)
• Flexible availability, including evenings, weekends, and holidays
• Bilingual proficiency in English and Spanish is a plus

How to Apply

• Complete the full application
• Opt in for text messages so we can reach you quickly

Equal Opportunity Employer

TaxSlayer is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.