[Hiring] Customer Success Specialist @Auctria

Role Description

Auctria is hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform.

• Support users via email, chat, and occasionally calls
• Troubleshoot and resolve issues quickly and professionally
• Help improve internal processes and collaborate with a fully remote team

Qualifications

• Customer support experience (email/chat/Zoom)
• Tech-savvy with great communication skills
• Comfortable with Excel and basic web design
• Remote work experience & self-starter mentality
• Strong attention to detail and organization

Requirements

• Eligible to work in Canada with fluent English
• Must live in the Pacific time zone, no exceptions

Benefits

• ✨ Bonus Points for experience in nonprofit fundraising events
• Familiarity with tools like Slack, Notion, Intercom, Enchant

Schedule

• Choose between:
• 4 x 10 hour days (Thu–Sun, 1:00PM–11:00PM PT)
• 5 x 8 hour days (Thu–Mon, 3:00PM–11:00PM PT)

First Test

We work with lots of animal rescues—tell us your favorite animal in your application!

Ready to help amazing organizations do more good? Apply now and grow with Auctria.