[Hiring] Customer Success Specialist @ArboStar

Role Description

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Arbostar from onboarding and adoption to expansion and renewal.

• Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success.
• Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention.
• Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support.
• Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback.
• Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights.
• Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential.
• Coordinate with Support and Product teams to resolve escalations and advocate for client needs.
• Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets).

Qualifications

• 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus).
• Strong understanding of customer lifecycle, onboarding, and retention best practices.
• Exceptional communication and relationship-building skills.
• Comfortable managing multiple accounts (100+) with varying levels of complexity.
• Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms.
• Problem-solving mindset and a passion for delivering value to customers.
• Ability to explain software features in a clear, engaging, and practical way.
• Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication.
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.).

Requirements

• 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus).
• Strong understanding of customer lifecycle, onboarding, and retention best practices.
• Exceptional communication and relationship-building skills.
• Comfortable managing multiple accounts (100+) with varying levels of complexity.
• Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms.
• Problem-solving mindset and a passion for delivering value to customers.
• Ability to explain software features in a clear, engaging, and practical way.
• Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication.
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.).

Benefits

• Only remote work.
• Work schedule: 9:00 AM – 5:00 PM (EST).
• Paid vacation (10 days).
• An opportunity to significantly influence the direction of the company.
• Steep learning curve and personal growth opportunities.
• Access to courses and training.
• Corporate English language training.
• Competitive salary.