[Hiring] Customer Success Specialist @RELX

Role Description

In this role, you will deliver engaging, client-focused product training and enablement to drive adoption and value across a portfolio of UK legal customers. Working closely with internal teams and client stakeholders, you will tailor learning experiences, identify opportunities for growth, and support long-term customer success through effective training strategies and insights.

Responsibilities

• Deliver engaging virtual and in-person product training across client accounts
• Tailor training content for different audiences including lawyers, trainees, PSLs, and knowledge teams
• Support onboarding, refresher, and advanced training to improve product adoption
• Build strong relationships with stakeholders such as Knowledge Teams, IT, and Practice Groups
• Identify adoption gaps and recommend targeted training or support
• Use data insights to shape training plans and demonstrate product value
• Contribute to scalable learning content including webinars, guides, and videos
• Manage scheduling, CRM records, and key performance metrics across accounts

Requirements

• Experience delivering software solutions or product training in legal, professional services, or technology environments
• Understanding of the UK legal market and law firm structures
• Interest & understanding in how AI can enhance efficiency and client experience
• Strong presentation and facilitation skills, both virtually and in person
• Ability to manage multiple client accounts and competing priorities
• Confidence engaging and influencing stakeholders at different levels
• Comfortable using data and insights to inform decisions
• Strong organisational and time management skills

Benefits

• Promote a healthy work/life balance across the organisation
• Numerous wellbeing initiatives
• Shared parental leave
• Study assistance
• Sabbaticals

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Company Description

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.