[Hiring] Customer Success Specialist @OCTAGOS HEALTH, INC.

Role Description

We are seeking a Customer Success Specialist to join our Ambulatory and CIED (Cardiac Implantable Electronic Device) Monitoring team. This role is focused on supporting our clinic partners — primarily cardiology and electrophysiology practices — in getting consistent, reliable value from the Octagos platform.

• Independently manage relationships across a portfolio of clinic partners.
• Assess their needs, determine the appropriate level and type of engagement, and prioritize outreach.
• Resolve issues and ensure each clinic realizes full value from the Octagos platform.
• Excellent opportunity for someone with a healthcare background who exercises sound judgment and takes initiative.

Qualifications

• 1–3 years of experience in customer success, customer support, healthcare operations, or a related field.
• Demonstrated ability to exercise independent judgment in managing customer relationships.
• Strong organizational skills and attention to detail.
• Clear and professional written and verbal communication.
• Customer-first mindset with a genuine interest in helping people get value from a product.
• Comfortable working in CRM or support platforms (experience with Salesforce, HubSpot, or similar tools a plus).
• Self-starter who can work independently in a remote environment.
• Associate's or Bachelor's degree in healthcare, life sciences, business, or a related field.

Requirements

• Background in cardiac monitoring, device clinic operations, remote patient monitoring, or cardiovascular healthcare (preferred).
• Familiarity with CIED workflows or remote monitoring platforms such as Merlin, CareLink, Latitude, or Biotronik Home Monitoring (preferred).
• Experience in a high-volume, account-based support or customer success role (preferred).
• Exposure to healthcare billing, EMR platforms, or clinical documentation workflows (preferred).

Benefits

• Competitive base salary commensurate with experience.
• Insurance coverage including health, dental, vision, short-term and long-term disability.
• 401(k) program.
• Company holidays and Paid time off.