[Hiring] Customer Success Operations Specialist @Arctic Wolf

Role Description

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

We’re looking for a Sales Operations Administrator to be a part of making this happen.

Position Overview and Objective

The Sales Operations Administrator is a critical thinker who is ready to dig in and take a key role in supporting our sales teams by creating renewal quotes, supporting sales reps, and maintaining data accuracy. This position will play a cross functional role between Sales Team, Manufacturing, Channel Team, Operations, and Billing.

Working Hours: 2:00 PM to 11:00 PM

Remote Work: Bengaluru

Responsibilities

• Support Customer Success team by managing contract cycle and building renewal quotes
• Ensure deal structure is in alignment with the contracted subscriptions to be renewed
• Respond to CSM inquiries related to quotes, orders, and invoices
• Follow up as required to manage process through booking of renewal, including order processing as needed
• Verify that the data from contracts is aligned to the financial models and that the appropriate approvals are in place
• Serve as a data steward for accurate partner, prospect, and customer data within Salesforce
• Support various aspects of the quote-to-cash cycle as needed, including opportunity creation and order management

Qualifications

• Excellent verbal/written communication skills
• Motivated, organized, self-starter
• Process and quality oriented with attention to detail

Requirements

• 4 or more years’ experience in sales operations
• Salesforce.com experience required
• Prior experience working with quoting, subscriptions and contracts
• Prior experience working with channel partners a plus
• Undergraduate degree from an accredited university

Benefits

• Equity for all employees
• Flexible annual leave, paid holidays and volunteer days
• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance
• Fertility support and paid parental leave
• Employee Assistance Program

Company Description

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including:

• Top Workplace USA (2021-2025)
• Best Places to Work – USA (2021-2025)
• Great Place to Work – Canada (2021-2024)
• Great Place to Work – UK (2024-2026)
• Kununu Top Company – Germany (2024-2026)

Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally.