[Hiring] Customer Success Manager @InvoiceCloud

Role Description

The Customer Success Manager builds strong, strategic partnerships with a defined group of clients, ensuring they achieve maximum value from the InvoiceCloud platform. As the primary advocate for your clients, you will:

• Guide day-to-day engagement
• Strengthen retention
• Influence digital adoption programs
• Identify opportunities for product expansion

Success requires advanced relationship management skills, analytical thinking, industry awareness, and the ability to translate insights into actionable client strategies.

Qualifications

• Strong relationship management experience with a track record of driving retention and growth
• Experience supporting clients in person and via virtual communication tools (Teams/Zoom)
• Background in electronic billing, payments, merchant services, or related SaaS platforms preferred
• Excellent verbal, written, presentation, and interpersonal communication skills
• Customer-driven and results-oriented, with the ability to influence decision-making
• Strong organizational, planning, and time-management skills
• Experience working independently and managing multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office tools and Salesforce

Requirements

• Periodic travel to key accounts for onsite meetings or conferences as required

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition.

Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Base Compensation Range: $80,000 — $95,000 USD