[Hiring] Customer Success Manager @Sungrow Europe - Welcome traveler!

Role Description

Hey there, we are increasing our Distribution-Department, and hope to welcome you as our new Customer Success Manager! In short, it’s pretty much you making sure that our distributing partners are always well informed about our portfolio and know that they can count on us with our expertise and quality!

• Create Sungrow fans in the installer landscape and influence their purchasing behavior.
• Build strong and lasting relationships with distributors and ensure that our targets of growth and excellent customer satisfaction are met.
• Assist partner sales persons on sales opportunities.
• Ensure the timely and successful delivery of our solutions and products according to customer needs and objectives.
• Execute training programs for existing & prospective installers and distributors in order to educate them about our solutions, their unique features and the Sungrow value proposition.
• Participate in creating successful sales and marketing plans for new business initiatives and integrating these.
• Act as the voice of the customer and take ownership of their challenges and follow problems through to resolution.
• Co-create value propositions based on customer insights.
• Identify new sales prospects and follow up on the leads.

Qualifications

• Completed studies in electrical engineering, electrical & electronic engineering or a comparable field.
• A higher education qualification or business-related studies with a technical part.
• Experience in the regenerative energy industry for approximately 2 years.
• “Yes, we can” mentality. Self-starter, Self-Motivator.
• Ability to work independently and focused in a dynamic, fast-paced environment.
• Strong communication and commercial skills.
• Passion, desire and motivation to succeed.
• Language requirements: Danish at C1 level and English at least B2.
• Quick learner with a desire to increase knowledge in the clean-tech industry.
• Attention to details. Able to dive into the details and connect them through to the big picture of delivering an exceptional and brand-aligned experience.
• Excellent skills in Microsoft Office. Knowledge of CRM is a plus.
• Home office based position with travel to different cities.

Benefits

• Opportunities for career advancement as we are growing very fast in the EMEA region.
• Bonus payment on a fixed schedule every year based on performance.
• A multinational team with a diverse and inclusive mindset.
• Travel within Europe for training sessions or to attend renewable energy events.
• Opportunity to visit our R&D facilities in China.
• Commitment to diversity and inclusion at Sungrow.

Company Description

We are a green tech company with young creative minds, fighting every day to make our mission happen – Clean Power for All! With 870+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.