[Hiring] Junior/Mid-Level Customer Care Agent @Genki

Role Description

We are looking for a Customer Care Agent to care for our customers. Your responsibilities will be:

• Provide friendly, clear, and professional support via email, chat, and phone.
• Assist customers with inquiries about our products, claims, payments, and account management.
• Guide customers through processes such as onboarding, data changes, or policy updates.
• Escalate complex issues to managers or specialists when necessary.
• Collaborate closely with colleagues to ensure quick and accurate responses.
• Contribute to improving support processes and knowledge base content.

You can be employed anywhere in the Schengen Area. Work hours: Monday–Friday, 8 AM – 5 PM Berlin time. You can start working with us no later than 1 January 2027.

Qualifications

• At least one year of experience in customer care/support.
• Fluent in English.
• Extraordinarily helpful, empathetic, and kind personality.
• Strong communication skills.
• Ability to help people solve their problems while keeping your cool.
• Quickly grasp what people really need and love digging for the optimal solution.
• Familiar and happy with working remotely.

Requirements

• Full-time remote position.

Benefits

• Initial salary of €2,250 per month.
• Work from anywhere in the world as long as you can serve the required support hours.
• Salary progression and bonuses.
• Make a meaningful contribution to people's lives.
• 25 paid vacation days per year.